Virgin Trains has been voted the best rail service provider according to a latest survey.
A rail magazine has reported that two of the three people suspended over the West Coast bid also worked on the Bombardier bid.
Sir Richard Branson has offered to run the West Coast Main Line for free, to allow Parliament decision to decide the fate of the service.
The government's transport secretary has said that his department is taking "swift action" regarding the controversy surrounding the West Coast rail franchise.
Transport Secretary Patrick McLoughlin said:
"The NAO has made a number of recommendations that mirror many of the findings of the Laidlaw Inquiry in terms of the work we need to do to strengthen our organisation and the structures within it.
"We are already taking swift action on this front and I believe the plans we are putting in place to ensure future franchise competitions are conducted on the basis of sound planning, the rigorous identification and oversight of risk, will prevent a repeat of these lamentable failures."
The Transport Secretary Patrick McLoughlin has announced Virgin are to operate the West Coast Mainline until November 2014.
Virgin had been set to lose the West Coast contract which it has been operating since 1997 but the Government scrapped the bidding after faults by the Department for Transport were found with the bidding process.
The suspensions of three Department for Transport officials following the scrapping of the West Coast franchise bidding have been lifted, the department said.
Transport Secretary Patrick McLoughlin today announced the appointment of a Director-General with "responsibility for all rail policy and franchising."
"We will ensure that we have the right mix of professional skills inside the department and, where necessary, from professional external advisers," he added.
Mr McLoughlin made the announcement after confirming that Virgin Trains would continue to run the West Coast mainline until at least 2014.
An MP has told ITV Central that at least one of the three civil servants who were suspended over the West Coast trains bid also worked on the bid which Derby train maker Bombardier lost.
The allegations were made in a rail magazine but tonight the Department for Transport was unable to confirm or deny this categorically.
Delayed by lines coming down at Watford last night? We compensate for delays over 1 hour, or 45 mins to West Mids http://t.co/rJQeSLiv ^JH
We also accept compensation claims by email, pls send a scan/photo of your tickets & jny details - firstname.lastname@example.org ^JH
Virgin Trains are offering compensation to passengers affected by the problems caused by broken overhead power cables in Watford last night.
There were long delays for people travelling to the West Midlands after the power lines came down on the route into and out of London.