- The police were sent to the wrong address.
- The call should have had ‘immediate’ rather than ‘priority’ response.
- Insufficient effort to establish the welfare of the caller.
- The standard by which police handled the call was unacceptable. IPCC Commissioner Amerdeep Somal said:
" Our investigation has found this particular 999 call was badly mishandled. Northamptonshire Police has reacted constructively to our findings by introducing new procedures in handling abandoned 999 calls in accordance with national guidance and retraining relevant staff."