- The police were sent to the wrong address.
- The call should have had ‘immediate’ rather than ‘priority’ response.
- Insufficient effort to establish the welfare of the caller.
- The standard by which police handled the call was unacceptable. IPCC Commissioner Amerdeep Somal said:
" Our investigation has found this particular 999 call was badly mishandled. Northamptonshire Police has reacted constructively to our findings by introducing new procedures in handling abandoned 999 calls in accordance with national guidance and retraining relevant staff."
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Monday will be misty with overcast skies bringing periods of mostly light rain or drizzle.
Largely cloudy and mild, with outbreaks of rain or drizzle in most places and extensive hill fog.
Further low cloud, mist and hill fog is expected with outbreaks of rain and drizzle throughout the night.