We want an explanation as to how this happened and an assurance that no one else will have to endure what my sister had to go through.
"No one listened to us and the doctors constantly patronised us by saying it was her anxiety that was making Jeannine's pain worse."
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The mother of newborn twins who died after paramedics were unable to reach their tower block, has spoken of her hurt over her loss.
A compilation of Boxing Day snowy scenes across the Midlands.
A cold outlook across the region weather-wise.