We want an explanation as to how this happened and an assurance that no one else will have to endure what my sister had to go through.
"No one listened to us and the doctors constantly patronised us by saying it was her anxiety that was making Jeannine's pain worse."
More top news
Duller conditions moving back towards the coast through the morning, leaving a mainly dry day with warm sunny spells.
Showery outbreaks of rain will become more widespread through Thursday with heavy and locally thundery downpours possible.
Pollen: West Midlands Update