The energy giant, National Grid, is gearing up for one of its busiest times of year, keeping gas flowing into people's homes over Christmas.
During the festive period, its national customer centre, based here in the Midlands, is expecting to handle one emergency call every 15 seconds.
Dozens of gas engineers will be on duty over the holiday season. Our correspondent Peter Bearne has this report.
More top news
Des Coleman has the latest forecast for the West Midlands
Des Coleman has the latest weather forecast for the East Midlands.
Des Coleman has the latest forecast for the West Midlands.