If you're rushing round the shops today getting your last minute Christmas presents, don't forget a few simple things to make life easier, if the gifts don't turn out as planned.
Here are some tips from Trading Standards
Keep your receipt
Check the shop's policy on 'unwanted gifts' before paying
Return faulty goods as soon as possible
Contact the retailer rather than the manufacturer as your first step, as it is the seller who is ultimately responsible for faulty goods
More top news
Airline passengers claim their luggage arrived at their destination 24 hours after their flight landed from Birmingham Airport.
RSPCA appealing for information after CCTV shows dog being abandoned.
A suspected robber who died two days after he was restrained by shoppers, was 'identified by fingerprint records'.