If you're rushing round the shops today getting your last minute Christmas presents, don't forget a few simple things to make life easier, if the gifts don't turn out as planned.
Here are some tips from Trading Standards
Keep your receipt
Check the shop's policy on 'unwanted gifts' before paying
Return faulty goods as soon as possible
Contact the retailer rather than the manufacturer as your first step, as it is the seller who is ultimately responsible for faulty goods
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Billie Whitelaw, who starred in films including The Omen, has died aged 82.