If you're rushing round the shops today getting your last minute Christmas presents, don't forget a few simple things to make life easier, if the gifts don't turn out as planned.
Here are some tips from Trading Standards
Keep your receipt
Check the shop's policy on 'unwanted gifts' before paying
Return faulty goods as soon as possible
Contact the retailer rather than the manufacturer as your first step, as it is the seller who is ultimately responsible for faulty goods
More top news
The parents of murdered teenager Georgia Williams have blasted the "incompetent" officers involved in investigating their daughter's killer
A healthy polish cat has been saved from being put down after pet enthusiasts raised hundreds of pounds in an online campaign.
The FA have issued new guidelines on the treatment of football-related head injuries. It follows a campaign by the family of Jeff Astle.