PC Harry Matharu took part in a pilot project where victims come face-to-face with offenders after being racially abused by a drunk man.
The PC said although he was initially dubious about taking part he said meeting his offender helped him.
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ITV Central's Health Correspondent was given exclusive access to the A&E department which is of most concern to Jeremy Hunt.
The Trust, which is in special measures, was named and shamed by the Health Secretary Jeremy Hunt as being one of the worst in the country.
Paul Farrelly, the Labour MP for Newcastle-under-Lyme, told ITV Central's political programme Central Lobby.