Do you know your flight rights?

The Civil Aviation Authority says customers have a number of rights they may not be aware of, and advises how to exercise them.

  • Rights to a refund or another flight
  • Rights to care and help at the airport
  • Extra help for vulnerable passengers
  • Package holidays

Rights to a refund or another flight

  • If your flight has been cancelled, your airline must get you to your destination or offer a full refund.
  • If delayed by more than 5 hours and you no longer want to travel, you're entitled to a full refund.
  • Transfer passengers are entitled to a flight back to the original departure point.
  • If you accept a refund your airline no longer has to look after you.
  • If the disruption is severe, your airline may advise you to make your own travel arrangements and will reimburse costs. Make a note of the conversation, ask the airline to update your booking with details of the agreement.

For more information on your flight rights see the ITV News website.

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