The Civil Aviation Authority says customers have a number of rights they may not be aware of, and advises how to exercise them.
- Rights to a refund or another flight
- Rights to care and help at the airport
- Extra help for vulnerable passengers
- Package holidays
Rights to a refund or another flight
- If your flight has been cancelled, your airline must get you to your destination or offer a full refund.
- If delayed by more than 5 hours and you no longer want to travel, you're entitled to a full refund.
- Transfer passengers are entitled to a flight back to the original departure point.
- If you accept a refund your airline no longer has to look after you.
- If the disruption is severe, your airline may advise you to make your own travel arrangements and will reimburse costs. Make a note of the conversation, ask the airline to update your booking with details of the agreement.
For more information on your flight rights see the ITV News website.
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