It cost them nearly a day of their holiday, but it could now cost the airline industry a lot more.
Jeff Halsall's return flight was delayed by nearly 22 hours. He and his wife from Stoke-on-Trent took operator Thomas Cook to court - and have since achieved a landmark ruling that opens up compensation claims for other unhappy holiday-makers.
In his only television interview, Mr Halsall has been speaking to ITV News Central's Chris Halpin.
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Fine and dry.
Council tenants and leaseholders gathered together for the annual Birmingham in Bloom awards.
Both men were setting up ‘ghost’ learners on the computerised Learndirect system and then claiming money for services they did not provide.