It cost them nearly a day of their holiday, but it could now cost the airline industry a lot more.
Jeff Halsall's return flight was delayed by nearly 22 hours. He and his wife from Stoke-on-Trent took operator Thomas Cook to court - and have since achieved a landmark ruling that opens up compensation claims for other unhappy holiday-makers.
In his only television interview, Mr Halsall has been speaking to ITV News Central's Chris Halpin.
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EE and Vodafone have bought a number of Phones4u stores in the Midlands after the Staffordshire firm went in to administration last week.
It will be dry this evening and tonight with clear spells and light winds.
Dry with clear spells and light winds overnight, so becoming chilly once again with a rural grass frost possible.