It cost them nearly a day of their holiday, but it could now cost the airline industry a lot more.
Jeff Halsall's return flight was delayed by nearly 22 hours. He and his wife from Stoke-on-Trent took operator Thomas Cook to court - and have since achieved a landmark ruling that opens up compensation claims for other unhappy holiday-makers.
In his only television interview, Mr Halsall has been speaking to ITV News Central's Chris Halpin.
More top news
Police searching for a woman who went missing in Lincolnshire on Thursday say they have found a body.
Two men have been taken to hospital with serious injuries after what police have described as "an altercation" in Leicester.
A beauty salon boss is facing court action - after her elderly mother put out the wrong-coloured bin bags.