It cost them nearly a day of their holiday, but it could now cost the airline industry a lot more.
Jeff Halsall's return flight was delayed by nearly 22 hours. He and his wife from Stoke-on-Trent took operator Thomas Cook to court - and have since achieved a landmark ruling that opens up compensation claims for other unhappy holiday-makers.
In his only television interview, Mr Halsall has been speaking to ITV News Central's Chris Halpin.
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A cold and blustery day with sunny spells and wintry showers.
Cold and breezy with bright spells and scattered heavy sleet and snow showers, some with hail and perhaps thunder briefly.
An 82-year-old lollipop man has been left too scared to return to work after a "senseless" attack in which his lollipop stick was stolen.