Thomas Cook reiterate apologies for flight delay

A ruling involving a teacher from Stoke-on-Trent means families who have their holidays ruined by long flight delays can finally claim compensation.

Jeff Halsall, 58, won a payout of £680 from Thomas Cook after he and his wife were made to wait 22 hours for a flight.

A spokesperson for travel company Thomas Cook said:

“We appreciate how frustrating flight delays can be and we’ve reiterated our apology to Mr Halsall for the lengthy wait he and his wife experienced.

We always look at claims such as this fairly and make every effort to resolve complaints without the need for a court hearing.

It is regrettable that we were unable to resolve it prior to the Court hearing.

Mr Halsall was awarded the sterling equivalent of €800 by the Court.

The original claim was on hold as a result of the legislation being referred back to the European Court of Justice in 2010"

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Flight Delay Compensation

A ruling involving a teacher from Stoke-on-Trent means families who have their holidays ruined by long flight delays can finally claim compensation.