Due to the number of calls, we operate a 'graded' policy - where officers respond to the most urgent ones as quickly as possible.
It's down to the 999 operator to grade the response given. There are three types of response: immediate, early and routine.
999 call just received from an unlocked phone in a pocket, tying up an emergency line. Remember to check your phone is locked! #fcc24
More top news
Startled Mohammed Asif leapt from the first-floor of his home in Smethwick, Birmingham, as officers stormed his property.
A woman and her brother who were attacked by a gang outside a local shop describe what happened as they appeal for information.
A cold night with clear spells and widespread frost developing overnight.