Public asks why Post Office branches need to change

ITV News Central spoke to people in Kings Heath in Birmingham about the prospect of their local Post Office branch closing or becoming a franchise.

Those asked don't understand why the Post Office needs to make the changes to the retail side of the business.

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Post Office closure strikes

Staff at Crown Post Offices across the Midlands will walk out in protest over jobs, pay and closures today. It is one of 70 branches that faces franchise.