ITV News Central spoke to people in Kings Heath in Birmingham about the prospect of their local Post Office branch closing or becoming a franchise.
Those asked don't understand why the Post Office needs to make the changes to the retail side of the business.
More top news
Police will be closing in on drivers using their mobile phones behind the wheel next week.
Cloudy with some rain, becoming drier and brighter later.
Rather cloudy with patchy rain for a time.