Information from patients, including whistleblowers, will trigger new Ofsted-style inspections of hospitals. They will aim to completely overhaul the way health and social care is regulated.
The plans come after recommendations made by the Francis inquiry, published earlier this year into failings at the Mid Staffordshire NHS Foundation Trust.
These changes mark a break from the past for the CQC [Care Quality Commission]. We have not been looking at the right things when we have inspected hospitals and we have not had the right level of clinical expertise to get under the skin of organisations. These proposals firmly put patients at the heart of what we do.
– David Prior, CQC chairman
It should mean that when someone goes into hospital they have confidence that the hospital is getting the basic aspects of care right - the kind of care we all have a right to expect. These standards were not met at Stafford hospital.