A hospital has apologised for taking nearly two days to treat an elderly woman who received serious injuries when she fell out of a bed on a ward.
97-year-old Josephine Lakin, from Whitemoor in Nottingham, was admitted to the Queen's Medical Centre with a water infection in October 2011.
She died six days later after cracking her head open and breaking several bones. The hospital has apologised, but the family say her care was unacceptable.
Jane Hesketh's report contains some images of Mrs Lakin's injuries.