Nottingham City Council has apologised after the local government ombudsman found it took five hours for one of its care homes to call an ambulance for a stroke victim.
Eileen Rock now lives with her daughter, but her health has suffered.
Mrs Rock suffered the stroke at 7:30am but it was not until her daughter arrived at lunchtime that the emergency services were summoned.
An investigation found the home's manager and deputy were aware of her situation, but both thought the other had called for assistance.
Mrs Rock has been left incontinent and unable to walk and her previous speech and communication difficulties have been exacerbated.
More top news
An investigation is underway after a five-year-old boy died following an incident at Bosworth Water Park.
A dry start, with sunny spells developing. However turning cloudier again later, with showers possible by the evening.
After a fine evening with some late sunshine to the end the day, a largely dry and fairly warm night will follow with clear spells.