Dispatcher says father 'did fantastically well'

Helping to deliver a baby over the phone is not easy, particularly when twins are involved, but if the caller can stay calm and listen to the instructions we give that makes our job much easier.

Mark did fantastically well and did everything I asked him to. He did well to remain as calm as he did; not only did the babies come early, they arrived in a very traumatic way.

– Julie Hill, East Midlands Ambulance Service

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Medics save premature twins

A family from Loughborough have said thank you to ambulance service staff after their twin girls were delivered 8 weeks early, at home.