1. Central

NHS apology after neglect

A woman, who was forced to feed her elderly mother with lollipops in order to keep her hydrated, has received an apology from the NHS.

View all 5 updates ›

'Heartfelt and sincere' apology to family of neglect victim

The NHS has offered a "heartfelt and sincere" apology to the family of Sandra Aston, following her death in April last year.

Chief nursing officer, Helen Blanchard, has spoken of the apology sent to Mrs Aston's daughter, Tracey Holmes.

We would like to repeat our offer of a sincere apology to Mrs Holmes.

We accept that aspects of the care that her mother received were unsatisfactory, and we are deeply sorry for her family's experience.

We have been in regular contact with Mrs Holmes over the last year to talk about how we have learned from her experience.

We were very grateful when Mrs Holmes attended a board meeting to allow senior staff to listen to her story and we have taken action to improve care.

I have written to Mrs Holmes recently to try and maintain communications, and would be happy to meet with the family again to address their needs.

– Helen Blanchard, Chief nursing officer at Worcestershire Hospitals NHS Trust

More top news