Watch the video to see the moment when 9-year-old Denver found out that she would be going to a One Direction concert.
The tickets were bought as a present: except they have failed to arrive and the concert is tonight. In total 9 tickets were bought by a group of friends for their children at a cost of £80 each.
Staffordshire Trading Standards has branded the website selloutworld.com a "scam." ITV News Central contacted the website by phone and email to ask where the tickets are but has received no response.