One of the many charities that Diana was Patron of was the National Institute of Conductive Education in Moseley in the West Midlands. The school helped children with severe mobility problems like Cerebral Palsy.
On one memorable visit 10-year-old Lawrence Chambers decided to ignore royal protocol, with a spontaneous show of affection. The Chief Executive of the charity, Melanie Brown, explains what happened next...
Tributes have been paid to Diana, Princess of Wales, 20 years after she was killed in a car crash in Paris aged just 36.
People from across the Midlands have been sharing their memories of Princess Diana, who died 20 years ago today (31st August).