Live updates


John Lewis becomes bigger co-operative than Co-op

The John Lewis Partnership has become the UK's largest worker-owned business, overtaking the Co-operative Group.

John Lewis is now the UK's largest worker-owned business Credit: PA

The department store retailer, which has 93,800 members, hit £10.9 billion in full-year sales in March, topping annual revenues at the Co-op - which has 8.4 million members - of £10.8bn.

It follows the Co-op's stake in Co-op Bank being slashed to 20 per cent after it almost collapsed two years ago.

The report was published by trade body Co-operatives UK.

Anger at delay in fixing 'missing' payments issue

Complaints have continued to flood in to NatWest and RBS after a technical glitch meant hundreds of thousands of payments went 'missing' from customer accounts.

Bosses at the Royal Bank of Scotland have warned customers they may have to wait until Saturday to see their money - but hundreds of people have expressed anger at the delay.

Complaints have continued to flood in via Twitter and Facebook Credit: PA

Around 600,000 transactions - including tax credits, disability payments and wage packets - were delayed by the problems at the two banks, which also affected Ulster Bank and Coutts.

Fuming you mess up our accounts then send a text to say your charging for being overdrawn... You have caused stress to thousands of people including myself. You should give compensation out to everyone who is effected.

– Janet Jones via Facebook

I am still waiting for money to be paid in to my account. This caused so much hassle to me yesterday.

I have a disabled son whose DLA was due in, tax credits missing - for me we have back up funds and credit cards, but for people who live on weekly money this is not acceptable for a bank in this modern day.

You should compensate every customer.

– Jason Patefield via Facebook

RBS/NatWest: 'Can't say' when customers can access money

The managing director of RBS Direct Bank has told ITV News that he cannot give a firm timescale on when people hit by a technical glitch will be able to access their money.

Hundreds of thousands of NatWest and RBS customers were affected after an IT failure delayed payments reaching banks, but Stuart Haire could say only that the bank hoped to resolve the issue "within days."

ITV News consumer editor Chris Choi reports:


NatWest customer: 'Missing' money has left me struggling

A NatWest customer has told how a major technical glitch which delayed hundreds of thousands of payments to customers has left him struggling to pay his rent and council tax.

James Hunt was among 600,000 customers affected by the 'missing' payments, which also hit Royal Bank of Scotland, Ulster Bank and Coutts accounts.

While the bank says the problem has now been fixed, customers may have to wait until Saturday to get their money.

Mr Hunt told ITV News he had not received any answers from the bank at all as yet.

'Missing' payments to appear 'no later than Saturday'

Hundreds of thousands of people may have to wait until Saturday for 'missing' payments to appear in their bank accounts, the company has said.

A technical glitch in the Royal Bank of Scotland's "overnight processes" meant around 600,000 transactions into NatWest, RBS, Ulster Bank and Coutts accounts were delayed.

Some 600,000 people have been affected Credit: PA

Complaints have flooded social media from people worried about paying bills due or going into their overdraft.

RBS spokesman James Abbott said the firm was working "flat out" to ensure the money appeared within four days, and promised nobody would be left "out of pocket".

We are aware of an issue which has resulted in a delay to payments and direct debits being applied to some customer accounts.

We have fixed the underlying issue, we apologise for the inconvenience caused and we are working flat out to get these payments updated for our customers no later than Saturday.

To any customers concerned about the implications of this issue we advise them to come into a branch or get in touch with our call centres where our staff will be ready to help.

– James Abbott
Load more updates