An investigation looked at 150 NHS complaints regarding allegations that patients had died or suffered avoidable harm because of failings in their care. It found that 28 of the 150 cases should have been investigated by the NHS as a Serious Untoward Incident (SUI), which is triggered to allow doctors to learn from past mistakes.
Investigations weren't carried out when they should have been and when they were carried out they did not find out or explain why failings happened.
When people make a complaint that they have been seriously harmed they should expect it to be taken seriously and thoroughly investigated.
Parliamentary and Health Service Ombudsman, Julie Mellor, said there is "significant variation" in the quality of NHS investigations. But in the vast majority of these cases (71%) the hospital failed to carry out an SUI.
The chief executive of the patients' group Healthwatch England has said that "tens of thousands of patients are being failed" by the NHS complaints system.
The Ombudsman's findings are worrying but sadly not surprising.
Our research shows that tens of thousands of people every year are being failed by the NHS and yet never report it because they have no faith the complaints system will make any difference.
What we need is a complete overhaul of the complaints system that ensures every incident is properly investigated and learnt from, and that those affected are treated with the dignity they deserve.
Patients who complain about their care are being let down by "appalling" NHS investigations, a highly critical review has found. More than a third of probes into deaths or avoidable harm at hospitals were found to be "inadequate", according to an investigation by the Parliamentary and Health Service Ombudsman (PHSO).
Families interviewed for the review complained they felt "belittled" and "misled" by medical staff who failed to listen to their concerns or give them straight answers. Patients groups said the findings are "worrying" and suggest the lessons from recent hospital scandals have not been learnt.
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David Cameron has confirmed that there will be a real terms cut to the funding children receive in schools with the budget only increasing as pupil number do, ITV News Deputy Political Editor Chris Ship reports:
So Tory plan: amount of money going into schools will go up but ONLY becos number of pupils going up. £ per pupil frozen (a real terms cut)
David Cameron has said that funding per pupil at state schools will be protected by a Conservative government after the election, saying that as the number of pupils grow so will the funding.
The Prime Minister will vow to wage an "all-out war on mediocrity" as he sets out proposed new powers to shake-up the performance of up to 3,500 schools.
David Cameron is delivering a key speech on education at a school in Enfield, north London.
You can re-watch the speech here:
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The Prime Minister will announce Conservative plans to ringfence the education budget in a speech he is due to give shortly, ITV News Deputy Political Editor Chris Ship reports:
I hear Cameron WILL make commitment to ring-fence schools budget in speech in next hour. So warning to MoD, Home Office: go find more cuts
The Conservatives will protect the schools budget if the party wins the general election, Education Secretary Nicky Morgan indicated.
Ms Morgan said she is "absolutely fighting for the schools budget to be protected", hinting that she had already won the battle on BBC One's Andrew Marr Show.
She made clear that the ringfence would apply to education for five to 16-year-olds but did not commit to similar protections for early years or further education.