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Telecoms giant BT is to create 500 customer service jobs across the UK.
The new roles will mainly be based at contact centres in Swansea, Warrington, Doncaster and Accrington.
The jobs are in addition to a previously-announced target of 1,000 posts across the UK and Ireland by the end of March 2017.
Libby Barr, managing director of customer care at BT Consumer, said: "BT is completely changing the way we serve our customers in order to boost our service levels.
"We are going to answer 90% of our customers' calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full-time jobs working for BT."
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Unemployment has increased by 10,000 in the quarter to August to 1.66 million people.
Despite unemployment increasing, the number of people in employment remains at a record high of 32 million.
The claimant count increased by 700 last month to 776,400, the sixth increase in seven months according to the Office for National Statistics.
Average earnings increased by 2.3% in the year to August, 0.1% down from the previous month.
Unemployment is 118,000 lower than this time last year despite the rise.
Analysis from ITV News Business Editor Joel Hills.
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Travis Perkins, Britain's biggest supplier of building materials, has announced it is to axe 600 jobs and close more than 30 branches due to "uncertain" trading.
The company - which also owns Wickes - said it would not meet its £415 million market expectation for full-year profits, blaming a disappointing performance in its plumbing and heating business.
Travis Perkins is to also close 10 smaller distribution centres and review its plumbing and heating division.
Around 28,000 people are employed by the builders' merchant which hopes to relocate some of the affected staff to other sites.
A spokesperson for Travis Perkins said: "Given that levels of future demand remain difficult to predict, the group has chosen to implement a number of efficiency programmes and branch closures to further optimise the network.
"This work includes the closure of 10 smaller distribution and fabrication centres, the write-off of certain IT legacy equipment and over 30 branch closures in our trade businesses."