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BT to create 500 new jobs across UK

The new roles will be based at contact centres across the country. Credit: PA

Telecoms giant BT is to create 500 customer service jobs across the UK.

The new roles will mainly be based at contact centres in Swansea, Warrington, Doncaster and Accrington.

The jobs are in addition to a previously-announced target of 1,000 posts across the UK and Ireland by the end of March 2017.

Libby Barr, managing director of customer care at BT Consumer, said: "BT is completely changing the way we serve our customers in order to boost our service levels.

"We are going to answer 90% of our customers' calls in the UK and Ireland by the end of March, and we have been taking on great people to fill full-time jobs working for BT."

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Unemployment increases by 10,000

Unemployment has increased by 10,000 in the quarter to 1.66 million people. Credit: PA

Unemployment has increased by 10,000 in the quarter to August to 1.66 million people.

Despite unemployment increasing, the number of people in employment remains at a record high of 32 million.

The claimant count increased by 700 last month to 776,400, the sixth increase in seven months according to the Office for National Statistics.

Average earnings increased by 2.3% in the year to August, 0.1% down from the previous month.

Unemployment is 118,000 lower than this time last year despite the rise.

Analysis from ITV News Business Editor Joel Hills.

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