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Manchester Airport hits back at 'flawed' report which ranked it among the worst

The report compares punctuality, quality and service at 76 airports around the world. Photo: PA

Manchester Airport has labeled a new report which ranked it among the worst in the world as "flawed".

The airport was placed in the bottom five of the AirHelp ranking, which takes into account punctuality, quality and service at 76 "major" airports around the world.

Three others British airports were also in the bottom 10: Stansted, which is also owned by Manchester Airports Group, and Gatwick were in the bottom five while Edinburgh was number six on the list.

This PR survey is unreliable, using flawed methodology and is not an accurate reflection of our customers’ experience.

“Manchester Airport is signed up to The Airport Service Quality (ASQ) Survey which monitors passenger satisfaction, covering areas such as customer service, cleanliness and security.

"Over the last year we have seen some of our best ever scores and complaints are down year on year.

“Making sure passengers have a good experience as they pass through the airport is an absolute priority for us and we continually look at how we can improve.

" Our £1bn investment in our terminals will ensure the airport offers world class facilities and the best possible experience for our passengers.”

– Manchester Airports Group.

Heathrow was the top ranked UK airport at number 20, between San Francisco and Vancouver.

The top airport in the world, according to the rankings, was Singapore's Changi, followed by Munich and Hong Kong, while the worst was Kuwait.

The rankings also looked at airlines, with British Airways placed seventh worldwide out of 87 carriers, followed by Virgin Atlantic.

Flybe came in 22nd, while Ryanair and Monarch featured in the bottom five of the rankings which measure on-time performance, quality of service and how well airlines process claims for compensation.

The top 10 airports in the world and their scores in the AirHelp index:

  • Singapore Changi 9.07
  • Munich, Germany 8.66
  • Hong Kong 8.42
  • Copenhagen Kastrup, Denmark 8.04
  • Helsinki-Vantaa, Finland 8.03
  • Cincinnati-Northern Kentucky, USA 7.94
  • Barcelona El Prat, Spain 7.90
  • Madrid Adolfo Suarez-Barajas, Spain 7.81
  • Auckland, New Zealand 7.80
  • Frankfurt, Germany 7.76

The worst 10 airports in the world and their scores in the AirHelp index:

  • Kuwait 5.02
  • London Gatwick 5.38
  • Manchester 5.43
  • Newark Liberty, New Jersey, USA 5.92
  • Stansted 6.07
  • Edinburgh 6.10
  • Mumbai, India 6.21
  • Dubai, UAE 6.24
  • Bangkok Suvarnabhumi, Thailand 6.30
  • Delhi, India 6.31