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A firefighter has made an anonymous plea to be forgiven after the Kerslake Report into the Manchester Arena bomb.
The report highlighted how the fire brigade failed to respond until two hours after the attack. It was said local commanders were left "outside of the loop" of the overall emergency response.
Elaine Willcox reports.
The MP for Wyre and Preston North Ben Wallace has said that delays faced by firefighters responding to the Manchester Arena terror attack were "not key" to whether or not people received treatment, a minister has said.
Speaking in his capacity as Minister for State Security Ben Wallace praised the speed of the response from police, paramedics and ambulance crews while also acknowledging it was "regretful" that the fire service were not there quicker.
The Home Office minister's remarks came after the Government faced calls in the Commons to answer questions about the "serious failing" of the fire service on the night of the attack on May 22 2017.
Suicide bomber Salman Abedi detonated his home-made device in the foyer of Manchester Arena as 14,000 people streamed out at the end of an Ariana Grande concert, killing 22 people and injuring scores more.
A report by Lord Bob Kerslake into the emergency response to the attack found poor communications between the police and fire service meant the "valuable" assistance of fire crews was delayed by two hours and six minutes after the bombing.
Dawn Docx, the interim chief fire officer of Greater Manchester Fire and Rescue Service, has since apologised while Mark Rowe, north-west secretary of the Fire Brigade Union, said firefighters felt "ashamed" that they could not help victims more quickly.
He told BBC Breakfast that crews were "waiting to be deployed" after the bombing, some of them so close that they had heard the explosion, but "the order never came down from the top".
When Andy Burnham commissioned Lord Kerslake to carry out the review one of its aims was to answer the questions of the bereaved and the injured.
Steve Howe's wife Alison died and Martin Hibbert was seriously injured in the attack. They've spent the past 10 months trying to find out exactly what happened that night.
Why were the fire service delayed for so long and why weren't more paramedics sent into the foyer.
Amy Welch brought them together for the first time in the Search for the Truth
The report by Lord Bob Kerslake into the response after the Manchester Arena Bomb attack has been published.
And while it found much to praise it also highlighted failings which hampered efforts to deal with the atrocity.
Rob Smith has the details.
The Kerslake report makes it clear how many families had completely different experiences. Some praised the care they were given in identifying their relatives, others saying they weren't given enough time to say goodbye.
Some welcomed police family liaison officers while others said they weren't with them long enough or were too intrusive. The report also highlights the lack of financial support from the Government for those still too traumatised to work.
Elaine Willcox has spoken to some families who feel this was a chance to finally have their say.
If you've been affected by the arena attack and want support you can contact the Manchester Resilience Hub.
The hub is open Monday to Friday between 9am and 5pm.
Telephone: 03330 095 071
The Manchester Metro Mayor, Andy Burnham has been giving his view on the Kerslake Report.
Mr Burnham commissioned the inquiry into the response after the Manchester Arena bomb attack.
The 226-page report by Lord Bob Kerslake concluded the emergency response was "overwhelmingly positive."
But Lord Kerslake described the failure by fire chiefs as "extraordinary" and "incredible.", after it was found that decisions made by senior officers led to long delays in sending crews to the scene.
Mr Burnham says that full answers must wait until the inquests later this year, but that the report begins to fill in the picture.
The Kerslake report has revealed how many families had completely different experiences of the bomb and its aftermath.
The investigation indicated that some people praised the care they were given in identifying their relatives, others saying they weren't given enough time to say goodbye.
Some people welcomed police family liaison officers while others said they weren't with them long enough or were too intrusive.
The mother of Martyn Hett says that she does feel that her voice has been heard. Figen Murray says that the report is sympathetic, that she has been listened to, and that we must all take steps to be better prepared for future attacks.
Latest ITV News reports
Firefighters have nothing to apologise for over the delayed response to the Manchester Arena attack, says the Mayor of Greater Manchester.
A Firefighter has told of his anguish on the night of the Manchester Arena bomb when he was prevented from helping by his bosses.