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Couple refunded after 'fine' for bad hotel review

A couple "fined" by a hotel in Blackpool after they wrote a damning review about it are to be given a refund.

Tony and Jan Jenkinson said they were charged an extra £100 after describing the Broadway Hotel as a "filthy, stinking hovel" on TripAdvisor.

When they queried the charge, they were said to have been told it was incurred under a "no bad review policy" included in the terms and conditions.

Blackpool Council said they understood that the hotel will reimburse them, as well as scrapping the policy.

Gillian Campbell, cabinet member responsible for public protection at the local authority, said:

"Our trading standards team became aware of this issue last week.

"As a result, we have spoken to the hotel owner and asked for the policy to be removed, which has now happened.

"This is a unique case and not one that we have come across before."

– Gillian Campbell

'Hotel fine' couple 'furious' at charge

Tony and Jan Jenkinson had a £100 extra charged to their credit card after they called the Broadway Hotel a 'filthy, stinking hovel" after staying there.

When they queried it they were told there was a 'no bad review' policy in the terms and conditons.

Jan told Granada Reports she was "furious" at the charge.

TripAdvisor: hotels shouldn't 'bully' reviewers

A spokesperson for the travel reviews site TripAdvisor says it is against the "spirit" of online reviews for a hotel owner to attempt to bully any online reviewers.

TripAdvisor spokesman James Kay said:

"While, thankfully, such instances are very rare, it is completely against the spirit and policies of our site for any business owner to attempt to bully or intimidate reviewers who have had a negative experience.

"Where we find evidence of a business doing so, we will take action to protect the integrity of our site."

– TripAdvisor spokesman James Kay


Couple 'fined' £100 for bad review of Blackpool hotel

Broadway Hotel Credit: Google

A couple claim they've been 'fined' £100 by a Blackpool hotel after giving them a bad review online. Tony and Jan Jenkinson from Whitehaven posted negative comments on Tripadvisor after a night at the Broadway Hotel. They later found the money had bee charged to their credit card. The hotel said its policy was to charge for "bad" reviews.

The policy, contained in a booking document, reads: "Despite the fact that repeat customers and couples love our hotel, your friends and family may not. For every bad review left on any website, the group organiser will be charged a maximum £100 per review." Trading Standards are investigating.

Review on Tripadvisor

Airport owners aim to bring flights back to Blackpool

Following the airport closure, we announced our commitment to develop a sustainable future for aviation services at Blackpool Airport, today is the first step in that process. Squires Gate Airport Operations Ltd will support the return of independent aviation businesses to Blackpool, including Bond Offshore Helicopters. We look forward to working with the local councils and other stakeholders as we seek to ensure a long term future for flying in Blackpool

– Spokesperson for Balfour Beatty

Blackpool leads way for fracking engineers of future

Test site for fracking Barton Moss Credit: PA

Blackpool and Fylde College will be a new centre of excellence for fracking.

It'll offer advanced engineering courses for use in the onshore oil and gas industries.

Test drilling in the region has proved controversial with claims it caused earth tremors.

But supporters say it will help meet growing energy needs.

It's being set up by representative body UKOOG to meet the industry’s future skills needs and help the UK to become an international centre of excellence for onshore operations.

The news is being announced by the Business and Enterprise Minister Matthew Hancock on a visit to the college.

“Crucially, this will drive long term investment in the region, meet the demand for highly skilled labour and secure local jobs. To be named as the hub for one of the National Colleges is a privilege. It is testament to the College’s well established relationships with industry partners and high quality skills training up to and including honours degree programmes.”

– Bev Robinson, Principal and Chief Executive

The College has been supported in its bid by a number of industry-leading organisations including Centrica Energy and Cuadrilla Resources.

"Several independent studies have shown that the development of a shale gas industry in the region will generate tens of thousands of jobs and this new National College will give the North West region a head start in developing the skills that are needed for a productive shale gas industry.”

– Francis Egan, CEO Cuadrilla

Parents guilty of two-year-old Sophie's manslaughter

Two people from Blackpool are facing jail over the death of their daughter after leaving a heroin substitute in her drinking cup.

Sophie Jones was just two when she died after drinking methadone.

A jury found her father Barry Jones guilty of manslaughter, her mother had already admitted the same charge.

A judge at Preston Crown court said the couple had put drugs first in their lives, at the expense of caring for their daughter.

Amy Welch reports.

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