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Merseyrail tops passenger poll

Merseyrail train Credit: Merseyrail

Merseyrail has come joint top for overall satisfaction in the National Passenger Survey.The company scored 92 per cent for value for money; staff attitude and availability; the upkeep and repair of the station buildings and platforms and ticket-buying facilities.

91 per cent of Merseyrail passengers polled were satisfied with punctuality and reliability, 13 percentage points above the national average.