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Water complaints shoot up against United Utilities

Water complaints shoot up 13.5 per cent against United Utilies Credit: PA

There's been a sharp increase in complaints against United Utilities - the worst increase against a water company in the north of England.

United Utilities experienced the largest increase in the North – up 13.5 per cent.

One of the reasons was due to a 'boil water notice' which affected more than 320,000 homes and business in West Lancashire last August 2015. The company took action to safeguard public health after traces of the parasite cryptosporidium were detected in water samples taken from supplies at a treatment works.

It’s disappointing that almost half of the water companies who saw an increase in complaints were based in the north of England.”

“We cannot allow the good progress that most of these companies have made in recent years to be undermined. That’s why we’ll be working closely with each company to help them address the issues this report highlights.”

– Robert Light, Northern Chair for the Consumer Council for Water