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Exclusive: Southern Rail operator insists it won't 'give back the keys'

The company which runs Southern Rail has told ITV News it will 'not be handing back the keys' to the franchise, insisting it will improve services in spite of the current industrial problems.

There have been increasing calls for GTR to be stripped of the franchise over the “unceasing misery” inflicted on passengers.

Today the RMT union announced new strike dates in the long-running dispute over the role of guards.

In an exclusive interview, our Transport Correspondent Mike Pearse put growing passenger concerns to GTR Chief Operating Officer, Dyan Crowther:

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