A runaway bus has rolled down a hill and smashed into a house in east London.
A last minute shift change meant 24-year-old Natasha Ottley was out when the 174 double decker crashed into the wall of her home in Harold Hill, east London.
The bus rolled backwards from its stand and left the house structurally unsafe with damage to the kitchen, staircase, porch, window and an exterior wall.
Natasha, a customer services manager for an insurance company, was at work when a shocked neighbour told her what happened.
She thought it was a joke at first. But when she got back the house she shares with her parents and two sisters, who are away in Spain, she was amazed what she saw.
Natasha has been told the house is structurally unsafe and stayed with friends last night. She has spoken to her family and said:
Transport for London has launched an investigation. Ken Davisdson, the group's head of bus operations, said: