1. ITV Report

Wheelchair-bound woman refused entry to Croydon disability centre because she can't climb stairs

A woman who uses a wheelchair was turned away from Croydon's disability assessment centre because wheelchair users are banned from using the lifts under health-and-safety restrictions.

Sandra with her husband Geoff. Credit: SWNS

Sandra Hall, who has rheumatoid arthritis and cannot walk unaided, was turned away from her fitness-to-work evaluation in July because she was unable to access the centre which is located on the first floor of the building.

Despite giving the assessment centre in Croydon prior notice she is wheelchair-bound, Sandra was told that the building was unsuitable for her when she arrived. Her only option was to carry out a 14-mile round trip to Balham to complete her assessment.

Building staff said that in the event of an emergency she would have to use the stairs to leave the building and as she can't climb them, it would be a health-and-safety risk to allow her to access the first floor.

Sandra said, "I have never felt so humiliated and upset and disgusted in all my life.

"For a place that is meant to be for disabled people it is not really disabled-friendly.”