No one likes getting a bill but judging by some statements sent out by Lambeth Council they've been reducing some people to tears.
Residents were surprised to find 'crying face' emojis on their online council tax statements.
The image of a character with tears rolling down its face appeared near the total amount owed.
Resident, Jane Merrick joked:
The council says the emojis appeared by mistake a were the result of a technical error.