Met "lets down" victims

The Metropolitan Police has been criticised for not giving enough supports to victims of crime.

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Police satisfaction figures

Here are the figures showing how different London boroughs fared in the latest police user satisfaction survey. They are for the period from Apr 2011 to March 2012. The Met's overall figure was 74%.

  • Sutton 84%
  • Kingston 80%
  • Richmond 79%
  • Merton 79%
  • Bexley 78%
  • Kensington 77%
  • Camden 77%
  • Hillingdon 76%
  • Bromley 76%
  • Harrow 76%
  • Westminster 75%
  • Havering 75%
  • Brent 74%
  • Croydon 74%
  • Lambeth 74%
  • Met Police overall 74%
  • Hammersmith 73%
  • Barnet 73%
  • Southwark 73%
  • Islington 73%
  • Hounslow 73%
  • Newham 73%
  • Greenwich 73%
  • Wandsworth 73%
  • Waltham Forest 72%
  • Lewisham 72%
  • Haringey 72%
  • Ealing 72%
  • Redbridge 71%
  • Barking 71%
  • Tower Hamlets 69%
  • Enfield 66%
  • Hackney 66%

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Met says it is doing more for crime victims

The Met Police has said it is taking action to deal with criticism of the way it treats victims of crime. It has launched a new approach to ensure it handles victims better. A London Assembly report highlighted a survey that showed the Met scored poorly on victim satisfaction.

"We launched our Total Victim Care strategy in April 2012 with a renewed focus on improving the service victims of crime get in London. Since then we have seen a 3% increase in victim satisfaction with over three-quarters (77%) of victims satisfied with the service they receive from the Met. Victim focus will remain a priority and we will continue rolling out proactive initiatives, such as offering all victims of crime a visit from a police officer, which has so far resulted in an additional 9,500 visits."

– Deputy Assistant Commissioner Helen Ball, Metropolitan Police
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