Clamping down on Twitter abuse

Social networking site Twitter has issued new rules to help clamp down on abusive behaviour.

National

Police investigate Twitter abuse claims by eight people

Police have revealed they are investigating allegations by eight people over abuse received on social networking site Twitter.

The Met said its e-crime unit was looking into the claims, three of which are incidents outside of London.

Police investigate Twitter abuse allegations of eight people.

The force said: "Whilst outside PCeU's cyber operational remit, the MPS has taken the decision to centralise the individual investigations, including three that are outside London, to make the most effective use of resources avoid duplication by separate."

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National

Twitter boss makes personal apology to troll victims

The head of Twitter UK, Tony Wang, has made a personal apology to the women who have experienced abuse and sexual threats on the social media platform.

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I personally apologize to the women who have experienced abuse on Twitter and for what they have gone through.

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The abuse they've received is simply not acceptable. It's not acceptable in the real world, and it's not acceptable on Twitter.

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There is more we can and will be doing to protect our users against abuse. That is our commitment.

National

Troll victim 'pleased' Twitter taking abuse seriously

Caroline Criado-Perez, who came under sustained attack on Twitter after running a successful campaign to have a woman's picture placed on a new bank note, has welcomed Twitter's pledge to do more to tackle trolling and abuse on the platform, but said they could have acted quicker.

While I'm pleased they're listening, it's taken Twitter a week to come up with this.

Twitter's 'report abuse' button on the iPhone application goes through to the old reporting form - what we're looking for is an overhaul of the system which sits behind the button.

The current process is lengthy, complicated and impossible to use if you're under sustained attack like I have been.

Right now, all the emphasis is on the victim, often under intense pressure, to report rather than for Twitter to track down the perpetrator and stop them.

I am, of course, pleased that they are taking on new staff. The hard facts are that this will take time, investment and properly trained and paid staff - but it's crucial they get this right.

Read: New Twitter abuse arrest

More: Equality campaigner Criado-Perez targeted on Twitter

National

Twitter updates rules and pledges to add safety staff

Twitter has issued a new set of commitments after a spate of high-profile allegations of threats and abuse because, it says, "people deserve to feel safe" using the network.

In a blog post written by Del Harvey, Twitter's San Francisco-based head of safety and Tony Wang, Twitter UK's general manager, the service committed to:

  • Update its rules to be clearer on abuse and threats
  • Add an 'in-Tweet report button' to the Android application and Twitter.com (it has already been introduced on mobile web Twitter and on the iPhone app)
  • Work with the UK Safer Internet Centre and include its campaigns in promoted trends
  • Add more staff to its teams that handle abuse reports

The pledges come in response to a series of threats and abuse allegations in recent weeks:

Attack on Walthamstow MP prompts new twitter rules

Social networking site Twitter has clarified its rules on abusive behaviour amid an increasing backlash over so-called "trolls".

The company has updated its rules to make it clear that abuse will not be tolerated, and has put extra staff in place to handle reports of abuse, it said today.

Stella Creasy was targeted after giving public support to a feminist campaigner who had herself received such abuse on Twitter

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