- 9 updates
Transport for London says misleading adverts for congestion charge sites have been removed from the search pages of Google. ITV News London first highlighted how 1,000 people a day were charged more than the regular amount by paying through unofficial websites.
The websites claimed they were providing "additional services", but TFL said those services were "non-existent".
Robbie Dee A friend works on one of these websites. And people do not read the small print on anything. People are to quick to click. If you were to read up first you would not pay more. They are providing are service.
Speaking to ITV News, a spokesman for paylondoncongestion.co.uk said everything people need to know is on their website and they are not a misleading company.
Louise Phokou Not this site but just got a passport, on the first Google search page for "passport renewal" the top website charges £72.50 for "checking" you filled in the form correctly! Have written to Google but it's still there.
The website still appears at the top of the list after a Google search.
The ASA investigated and upheld three complaints relating to the site misrepresenting a link with TfL and not making clear the fees it levied
- The advertising watchdog investigated and upheld three complaints relating to the site misrepresenting a link with TfL, and not making clear the fees it charged
- The ASA has told the site that its adverts - including the sponsored search ads on Google - must not appear again in their current form
- Website operators must also make clear their sitse have no affiliation with TfL and the companies must make their fees clear at the point at which the customer enters the site
The Advertising Standards Authority has upheld three complaints against the website paylondoncongestion.co.uk and ordered the website to make changes. Transport for London claims 1,000 people a day are falling for unofficial websites which levy a £6 premium.
TfL Commissioner Sir Peter Hendy is writing to Google demanding adverts are removed from dodgy sites.
In October last year, Boris Johnson called the unofficial sites a "a scam", adding, "surely it's illegal?". Read the story in full here.