New style "open" check in desk where customer service agents no longer sit behind a counter.
But if they feel threatened by an awkward or aggressive passenger, a counter can be swung into place to act as a barrier.
Bosses at Heathrow Airport are unveiling their launch plans for a £2.5 billion project which could be another nail in the coffin for Boris Island.
Heathrow's brand new Terminal 2 mega-hub - officially called The Queen's Terminal - will open for business on June 4th.
– Heathrow statement
Almost every new terminal around the world has experienced difficulties during the first few days after opening, Terminal 5 included.
However, we've worked hard to learn lessons from our own experience and from others around the world. All of them have been incorporated in our planning for the opening of T2.
Nevertheless, it will still be a huge challenge and some teething problems are inevitable.
Heathrow bosses due to open a new £2.5 billion terminal in a few weeks are determined not to repeat the mistakes which led to the catastrophic launch of the west London airport's Terminal 5 six years ago.
Today, airport bosses are meeting to talk about preparations ahead of the opening of the airport's new Terminal 2.