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New style "open" check in desk where customer service agents no longer sit behind a counter.
But if they feel threatened by an awkward or aggressive passenger, a counter can be swung into place to act as a barrier.
Bosses at Heathrow Airport are unveiling their launch plans for a £2.5 billion project which could be another nail in the coffin for Boris Island.
Heathrow's brand new Terminal 2 mega-hub - officially called The Queen's Terminal - will open for business on June 4th.
Heathrow bosses due to open a new £2.5 billion terminal in a few weeks are determined not to repeat the mistakes which led to the catastrophic launch of the west London airport's Terminal 5 six years ago.
Today, airport bosses are meeting to talk about preparations ahead of the opening of the airport's new Terminal 2.
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12 weeks from now the first flights will be arriving at the new terminal, which will cater for 20 million passengers a year.
The investment is likely to reinforce Heathrow's case for runways and weaken the argument for a new hub airport in the Thames estuary.