Heathrow terminal opening 'won't repeat past mistakes'

Heathrow bosses due to open a new £2.5 billion terminal in a few weeks say they are determined not to repeat the mistakes seen at Terminal 5 (T5) six years ago.

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Teething problems 'inevitable' at new terminal opening

Almost every new terminal around the world has experienced difficulties during the first few days after opening, Terminal 5 included.

However, we've worked hard to learn lessons from our own experience and from others around the world. All of them have been incorporated in our planning for the opening of T2.

Nevertheless, it will still be a huge challenge and some teething problems are inevitable.

– Heathrow statement
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