– Charles Horton, Southeastern
We're not surprised that our customers have responded to the survey in this way as we too were frustrated by the problems that hampered services over the winter.
Other low marks for the value for money of tickets in the South East were scored by:
- Abellio Greater Anglia, 35%
- South West Trains, 37%
- First Capital Connect, 38%
- Southern, 39%
Source: Passenger Focus
Commuters on busy southern England rail routes are the unhappiest with the quality and cost of their journeys. A national survey of 27,000 train customers revealed only 30% of travellers with the Southeastern train company considered the price of their ticket was good or satisfactory.