Thousands without baggage after Heathrow technical fault

The baggage system at Terminal 5 is back to normal after last week's technical fault, but the misery is lasting a lot longer for passengers.

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Technical fault leaves passengers without their baggage

An airport computer glitch at Heathrow means some air passengers have still not been reunited with their luggage days after a problem started. The glitch began on at Heathrow's Terminal 5 and has affected departing British Airways passengers.

Credit: PA

In a statement Heathrow said:

"We experienced intermittent issues with the T5 baggage system between June 26 and 29 which caused some bags to be processed manually. Passengers can now check in bags as normal.

"Manual processing led to some bags not making flights in time. While passengers are receiving bags all the time, it will take several days to reunite all passengers with their bags.

"We are very sorry for the disruption passengers have experienced and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible."


Thousands frustrated by Heathrow baggage problems

We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.

The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.

– Heathrow statement

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