Heathrow Express relocates managers to station platforms

The company's directors will be based on the concourse beneath Heathrow airport's Terminal 5.

Live updates

Heathrow Express relocates managers to platforms

Heathrow Express has relocated its senior managers to one of its station platforms. Directors will be based on the concourse beneath Heathrow airport's Terminal 5.

Heathrow Express train at Paddington Station Credit: PA

One criticism of senior management at many companies is they spend too much time in the 'ivory tower' of head office and not enough time listening to and talking to customers and frontline employees. Our new platform office addresses this. We got the idea for this from Stockholm's Arlanda Express, whose managers use it to engage with customers and frontline staff. It has proved a great success there so we're trying it here.

– Keith Greenfield, Managing Director
Back to top