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TfL ask Londoners for their views on proposed congestion charge changes

Transport for London wants your views on the proposed changes to the way drivers pay for the congestion charge.

TfL has worked closely with Google and a number of other search engines to better enforce their advertising policies to ensure ads for Congestion Charge payments are not misleading or otherwise unlawful.

Customers should always pay via the official TfL website to avoid paying unnecessary charges imposed by unofficial sites and remove the risk of receiving a Penalty Charge Notice.

The proactive action taken by TfL and others has seen the number of payments being made by unofficial payments sites fall significantly.

This additional provision will make it even harder to operate an unofficial payment site that misleads TfL’s customers and is otherwise unlawful.

– Transport for London

TfL may refuse to accept payments from 'copycat websites'

Transport for London may refuse to accept congestion charge payments from unofficial 'copycat' websites which charge users an additional premium.

Congestion Charge sign in central London
Congestion Charge sign in central London Credit: PA

TfL says unofficial 'copycat' websites can mislead customers, who often end up paying more than they need to for the congestion charge. Some drivers pay up to an extra £8 for what TfL calls "non-existent additional services".

In January, the Advertising Standards Authority upheld three complaints against the website and ordered the website to make changes.


Increase will raise an extra £82.7m over five years

The increase from £10 to £11.50 will raise an extra £82.7m over the next five years Credit: Stephen Kelly/PA Archive

Transport for London says:

"While TfL recognises the increase may not be widely welcomed, it is vital to maintain the effectiveness of the scheme. The increase will ensure the charge remains an effective deterrent to all but the most essential journeys into the centre of London.

"It will also contribute an additional income of £82.7m over the course of the next five years, which will be re-invested into London’s transport network – including modernising London’s roads infrastructure."

17% increase for delivery lorries 'unfair'

The 17 per cent increase fro commercial vehicles is an unfair tax on businesses which have no option other than to use the city’s roads, says Freight Transport Association.

It also complains that there are no charge-free breaks in the daytime to encourage deliveries to be made outside of rush hour.

Commercial vehicles making essential deliveries, such as keeping the capital’s shelves stocked and supplying London’s hospitals should be exempt from the Congestion Charge. But not only are they forced to pay to use the road network in Central London, they have now been unfairly clobbered with a bigger rise than casual users of the scheme.”

– Natalie Chapman, Freight Transport Association
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