Security is of course paramount, but it would be a tragedy if all the work being put in to showcase Britain around the Jubilee and the Olympics was undermined by a negative first impression as the world's press arrives to cover these events.
The issues of the last few days has brought to the public's attention what we have said for a long time, that ministers can't cut staff and expect to run the same service - not just on passport controls at Heathrow, but right across UKBA.
Clearly, the cuts already made have had a major impact and further cuts planned every year until 2015 will make the situation even worse.
New figures show that the Border Force failed to meet its targets for getting non-EU passport holders through immigration at Heathrow last month.
The agency aims to get 95 percent of passengers through within 45 minutes, but at Terminal 5 they only managed 76 percent.
The figures were released on BAA's website after the Government admitted the Border Force needs to change the way it operates. Large queues built up at passport control at the airport last week, with some passengers waiting for up to three hours.
However, the Border Force did meet its targets for EU passport holders, meaning that 95 percent of passengers were processed in less than 25 minutes.
Terminal-by-terminal figures at Heathrow in April 2012 - percentage of non-EU passport holders processed within 45 minutes:
Government plans to bring in 80 extra staff to tackle unacceptable delays at Heathrow Airport are like "putting a sticking plaster on a serious injury", a union warned today.
Damian Green admitted the Border Force needs to change the way it operates & said extra staff would start work this month.
But Mark Serwotka, general secretary of the Public and Commercial Services (PCS) union, warned: "Drafting in staff from other areas of an already overstretched agency is like putting a sticking plaster on a serious injury, it will do nothing to stop the inevitable from happening."
Labour said some 1,500 Border Force staff were being cut as the management of Britain's borders drifted "from one shambles to another".
It came as a senior Games boss warned that the delays were damaging the Olympic mission to promote Britain abroad and win business.