Live updates

Advertisement

Could you claim compensation?

All train operators running services in the UK must have a reliable and punctual train service as part of their Passenger's Charter. Below are some companies requirements to apply for compensation vouchers.

Greater Anglia

If your train is between 30 minutes and 59 minutes delayed, you are entitled to 50% of the ticket price back. If it is more than an hour delayed, the full price will be awarded.

South West Trains

If you are delayed for one hour or more you will be given the full amount of the cost of that part of the journey in vouchers.

East Coast

If your train is between 30 minutes and 59 minutes delayed, you are entitled to 50% of the ticket price back. If it is between 60 minutes and 119 minutes delayed, the cost of a single ticket or relevant portion of a return ticket will be awarded. If it is over 2 hours delayed they will award the full price of the return ticket, not just one way.

Virgin

If your train is between 30 minutes and 59 minutes delayed, you are entitled to 50% of the ticket price back. If it is between 60 minutes and 119 minutes delayed, the cost of a single ticket or relevant portion of a return ticket will be awarded. If it is over 2 hours delayed they will award the full price of the return ticket, not just one way.

For full terms and conditions check the operators' websites.

Airline claim the fire was a 'false alarm'

In a statement Blue Islands have said the flight was diverted as a precaution.

The aircraft is currently being inspected by engineers at Southend. Initial indications are that no fire took place and it appears to be a false alert. The passengers were then transported by road to London City Airport. Passenger, crew and aircraft safety is our number one priority at all times.

– Blue Islands spokesperson

Commuter awarded £1090 in rail vouchers because his train was delayed more than 60 times in 2014

Tom Burridge was delayed more than 60 times last year on his 50 minute commute from Colchester to London.

Every time he was delayed he submitted a claim to Greater Anglia, using their Delay Repay Scheme, who gave him vouchers to put towards future journeys.

Credit: Tom Burridge

Throughout 2014 he collected £1,090 in vouchers which he has put towards his the £5800 cost of his season ticket.

Greater Anglia trains have said they are working to improve service performance. A Network Rail spokesperson has supported Mr Burridge.

This passenger is doing the right thing in claiming for his disrupted journeys and we can only apologise that the service has not been as reliable as it should be.

– Network Rail

Plane diverted to Southend airport with engine fire

A plane flying from Jersey to London City Airport has had to be diverted to London Southend Airport due to an engine fire'.

The 'Blue Island' plane requested permission to land at Southend due to 'technical difficulties' at around 8.30am.

It landed safely at 9.00am and was met by emergency services.

They were stood down shortly after landing and all 28 passengers onboard left the plane safely.

Advertisement

Automatic systems on the plane put the fire out before it landed

Credit: PA

The plane's engine caught on fire just before 8:30am.

Automatic systems on the plane extinguished the fire before it landed, Essex Fire and Rescue Service said.

Divisional Officer Neil Fenwick, who attended the incident, said:

This was a text book operation. The fire was out by the time the plane touched down and no-one appears to have been hurt. The plane landed safely on one engine and automatic fire suppression systems on board had completely extinguished the fire.

Our crews made sure that the fire was fully out but were not required to take any further action. We left the scene in the hands of the airport. This had the potential to be an extremely serious incident but everything which should happen in a situation like this did and the plane was able to land safely.

– Neil Fenwick

Southend Airport have said the aircraft involved was operated by Blue Island Airways and had been travelling from Jersey. It landed safely just before 9am. Passengers are being taken by coach to London City Airport.

Southend headteacher says he was 'deceived' by paedophile colleague

Police discovered Martin Goldberg was a paedophile after he committed suicide. Credit: Thorpe Hall School

The headteacher of a Southend school has said he and his staff had 'no indication' that one of their colleagues was a paedophile. Deputy Head Martin Goldberg killed himself in September after being questioned by police over a video he had bought online. But it then emerged that the 46 year-old had used a hidden camera planted in the changing rooms at Thorpe Hall School to film children.

In a school newsletter, headteacher Andrew Hampton said he had never received any complaints about Goldberg's conduct:

Staff and I have wrestled with the question of whether we should have had any suspicions. But we were all deceived. There was no indication that Mr Goldberg was living a double life.

– Andrew Hampton, Thorpe Hall School headteacher

The school now plans to work with the Enough Abuse charity to train staff to spot signs of child abuse. The National Crime Agency has apologised for a year-long delay in passing information to Essex Police that Goldberg was a possible paedophile.

Power failure affects satellite building at Stansted

The power failure affected a satellite building and the track transit which takes passengers to the satellite for boarding.

Stansted said neither the main terminal nor the runway were affected and passengers were being taken by bus to their flights.

Power restored, but delays continue at Stansted

The power, which failed at around 3pm, was restored around two hours later. Stansted is still warning passengers to expect delays.

Load more updates