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Ballot for rail staff strikes over cleaners' jobs

Rail staff on part of the Greater Anglia network are being balloted on strike action after the RMT union accused the operator of "ripping up" procedures.

Greater Anglia run sevices from Liverpool Street into Essex, Suffolk and Norfolk Credit: Press Association

Members of the Rail Maritime and Transport union on Greater Anglia's West Anglia route will vote in the next few weeks on whether to launch a campaign of industrial action.

The union claims that changes being planned by the company will lead to the axing of station cleaners' jobs.

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Greater Anglia services delaying into London from Romford and Upminster

Some Greater Anglia services between Romford, Upminster and Liverpool Street are being cancelled and others delayed due to an earlier derailment at Ilford.

Tickets for train services are being accepted on local bus routes. Greater Anglia say they have no estimate of when normal service will resume.

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Greater Anglia statement

A Greater Anglia spokesperson said:

"Greater Anglia has improved overall customer satisfaction more than any other operator in the latest passenger survey, improving by 10% compared with the Spring 2012 survey to 83%. Our value for money rating has also improved from 30% in Spring 2012 to 37%. We recognise there is more to do and our focus is to build on these improved levels of satisfaction in further improving the service we offer our passengers.”

South West Trains & Greater Anglia are 'worst' for value for money

South West Trains and Greater Anglia scored only 37% for value for money. Credit: ITN.

Greater Anglia and South West Trains have been branded the worst value for money by passengers.

A survey by the independent watchdog Passenger Focus found that travellers on their routes were the least satisfied with the price of their tickets. Only 37% of passengers considered their tickets value for money, compared with as many as 73% for other operators.

But, despite its poor rating, Greater Anglia's score was an improvement on last year - when it managed only 33%.

Nationally, the proportion of rail passengers satisfied with the price of their tickets has risen by one percentage point to 47% since autumn 2011.

Click here to read the full report.

TRAIN: GREATER ANGLIA

Delays of up to one hour on Greater Anglia between Liverpool Street and Norwich, and between Liverpool Street and Ipswich due to earlier broken down train at Manningtree.Tickets being accepted on First Capital Connect, Underground services.

Source: INRIX

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