Greater Anglia train services between Broxbourne and Cheshunt have been disrupted because of emergency engineering works.Tickets are being accepted on London Underground, First Capital Connect and London bus services.
A signalling problem between Wickford and Southminster has disrupted Greater Anglia services. A supplementary bus service is running on the whole Southminster branch with journey times extended by up to 30 minutes. There is currently no estimate for when a normal service will resume.
"Greater Anglia has improved overall customer satisfaction more than any other operator in the latest passenger survey, improving by 10% compared with the Spring 2012 survey to 83%. Our value for money rating has also improved from 30% in Spring 2012 to 37%. We recognise there is more to do and our focus is to build on these improved levels of satisfaction in further improving the service we offer our passengers.”
Greater Anglia and South West Trains have been branded the worst value for money by passengers.
A survey by the independent watchdog Passenger Focus found that travellers on their routes were the least satisfied with the price of their tickets. Only 37% of passengers considered their tickets value for money, compared with as many as 73% for other operators.
But, despite its poor rating, Greater Anglia's score was an improvement on last year - when it managed only 33%.
Nationally, the proportion of rail passengers satisfied with the price of their tickets has risen by one percentage point to 47% since autumn 2011.
Delays of up to one hour on Greater Anglia between Liverpool Street and Norwich, and between Liverpool Street and Ipswich due to earlier broken down train at Manningtree.Tickets being accepted on First Capital Connect, Underground services.