“93% of our passengers are satisfied with the Heathrow Expressservice which is a 3% increase since Spring 2012. We have spent £15 million pounds on upgrading the Heathrow Express fleet since May 2012 and have improved passenger information on board, online and on mobile devices. We are continuing to invest in improving all aspects of customer service.”
Heathrow Express staff have called a 24-hour strike in protest at disciplinary action against two colleagues. They are walking out from midday today, hitting services on the rail link between the airport and central London.