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Coleen Rooney caught up in Heathrow baggage problems

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Technical fault leaves passengers without their baggage

An airport computer glitch at Heathrow means some air passengers have still not been reunited with their luggage days after a problem started. The glitch began on at Heathrow's Terminal 5 and has affected departing British Airways passengers.

Credit: PA

In a statement Heathrow said:

"We experienced intermittent issues with the T5 baggage system between June 26 and 29 which caused some bags to be processed manually. Passengers can now check in bags as normal.

"Manual processing led to some bags not making flights in time. While passengers are receiving bags all the time, it will take several days to reunite all passengers with their bags.

"We are very sorry for the disruption passengers have experienced and we are working round the clock with airlines to reunite passengers with their bags as quickly as possible."

Thousands frustrated by Heathrow baggage problems

We are working round the clock to reunite customers with their bags. We are very sorry that this process is taking longer than anticipated, and we fully understand the frustration this is causing.

The baggage system in Terminal 5 has experienced a number of problems since Thursday. This has resulted in fewer than expected bags being transported each day. The process of getting the delayed bags on to the next available flight has also been affected.

– Heathrow statement

Heathrow attempts to reassure passengers as baggage belt breaks

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Plane crash film 'animated metaphor' for airport devastation

The film is an animated metaphor for the devastation airport expansion would cause in West London, and that was blindingly obvious to the 800–strong audience at Richmond Theatre, who voted for it.

This Heathrow-funded lobby group has deliberately misinterpreted it, and is being disingenuous, as ever.

– Zac Goldsmith, Conservative

Planes crashing into populated areas 'must be a factor'

It [a third runway] is certainly a risk. We've never in our arguments wanted to overstate the risks, the health and safety risks, about planes crashing into the populated areas but clearly that must be a factor.

When you consider the proposals for Heathrow would involve massive increases in the volume of flights over a very, very densely populated part of the world.

I think the video makes a point about a statistical and appreciable risk we never thought was large, but is obviously not going to go away.

– Boris Johnson. Mayor of London
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