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Half of passengers can identify licensed minicab

Fewer than half of passengers know whether their minicab is licensed, according to research by the London Assembly.

It found while 85 per cent of users say its important to feel safe in a taxi, far fewer actually knew how to identify a legal vehicle.

However two thirds of black cab passengers knew how to identify whether their taxi was licensed.

"The interest in and focus on the arrival of Uber in London has become a distraction from some very serious issues facing the Taxi and Private Hire industries. Transport for London's (TFL's) performance as regulator and enforcer has been woefully inadequate and the interests of the passenger are being largely ignored. A strategy and vision for the future is essential in order to support the industry and provide the service that passengers require. "TfL needs to get to grips with the basics - such as improving signage, installing more taxi ranks and staying ahead of the rapid technological advances, putting the passenger first - which is what Londoners and our visitors expect and deserve."

– Caroline Pidgeon, Chair of the London Assembly Transport Committee

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