Transport for London are introducing a new system which they say will make it easier for customers to claim refunds for delayed journeys.
They can now claim refunds for service delays through using their online Oyster details instead of filling out forms online or on paper.
The new refund service will launch on Monday 23rd June and can be used by any customers who have experienced a delay within TFL's control of 15 minutes or more on the Tube and DLR and of 30 minutes or more on the Overground.
They're not exactly regular tube users, so commuters were rather surprised to see Prince Charles and The Duchess of Cornwall underground this morning. The Royal couple swiped in using their own oyster cards, like the rest of us, but their journey was anything but average, as Rags Martel reports.