Pamela Chapple went to hospital and was diagnosed with a brain hemorrhage.
But what happened next could have cost her her life.
At Basildon A&E Pamela Chapple's family were told an ambulance was on its way to transfer her for life-saving surgery.
When it didn't appear the family say they were told her condition would have to deteriorate before an ambulance was called.
Hours later when she was operated on, her son asked the surgeon if more could have been done if she'd had surgery earlier.
The surgeon said 'undoubtedly yes'. A week later she died.
Tonight the trust which runs Basildon said it believed Mrs Chapple received a good standard of care at all times.
Liz Wickham has the story.