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Rail campaigners: We need affordable fares and better infrastructure'

"These statistics show more and more people are using the train to get to work.

The Government needs to support this with affordable fares and better infrastructure.

That means not just updating our busiest stations, but connecting communities who currently lose out because they are not on the network.

We also need to devolve more investment decisions away from Whitehall to make the railways more responsive to local needs."

– Martin Abrams, Campaign for Better Transport

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£38 billion being spent on rail network

"Our railways are a success story, carrying more people than at any time since the Second World War.

We want to make sure our railways continue to meet the challenge of passenger demand.

That is why more than £38 billion is being spent over the next five years to transform the network.

That means better stations and more trains and services, allowing more people to travel quickly and comfortably."

– Department for Transport spokesman

London railway stations are country's busiest - and getting busier

London's train stations are continuing to dominate the country's rail network - with the eight of the country's top ten busiest stations located within the Capital.

All of the top 10 reported an increase in passengers in the last financial year, according to Office of Rail Regulation figures.

Victoria Station
Victoria Station is the country's second most busy rail station. Credit: Reuters/Suzanne Plunkett

Based on the estimated number of exits and entrances to a station during 2012/13, Waterloo was the busiest station, with numbers, compared with 2011/12, rising 1.9% to almost 96 million.

Second was Victoria in London, with numbers rising 1.6% to 77.34 million, with another big London terminus, Liverpool Street, third with a 2.4% rise to just under 58.45 million.

The largest rise among the top 10 last year was Euston in London where the number of exits and entrances rose 4.9% to almost 38.3 million.

Clapham Junction is the station with the most passengers changing trains, with 21.6m a year using it as an interchange, up five per cent on the previous year.

The expansion of the London Overground network and other route alterations means more passengers are changing trains in the station’s capital.

National

Calls for cash compensation for delayed rail passengers

Delayed rail passengers should be compensated in cash rather than vouchers, watchdog group Passenger Focus said.

Chief executive of the group David Sidebottom said the main reason passengers contact them are over concerns to do with train delays, refund conditions and levels of compensation.

Read: Train compensation 'a problem that needs addressing'

Delayed passengers should be given cash refunds instead of vouchers.
Delayed passengers should be given cash refunds instead of vouchers. Credit: Press Association.

Mr Sidebottom said the group would like to see compensation regime improvements in new rail franchises being introduced over the next few months. Rail minister Stephen Hammond welcomed the findings of the report by the Office of Rail Regulation. He said:

"I am determined that passengers have the best possible experience on our railways so I welcome the ORR report.

"Our new franchising agreements are ensuring that more-generous compensation schemes are in place for passengers and it is essential they know how to claim. I will continue to push operators to do all they can to make sure passengers are fully aware of their rights."

Read: Most train passengers unaware of refund rights

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Train passengers 'unaware' of their consumer rights

Three quarters of train passengers don't know they can claim compensation if their train is delayed or cancelled according to a survey.

The report from the Office of Rail Regulation found that over 75% of rail passengers "don't know very much" or "nothing at all" about what compensation they are entitled to when their trains are delayed.

We want to see that passengers are treated fairly, receive the quality of service they pay for, and when this is not the case, can hold their service providers to account.

Britain's rail industry needs to be more transparent and proactive in providing information. This includes data on passenger compensation.

– Anna Walker, Office of Rail Regulation Chairman
National

Train compensation a 'problem that needs addressing'

A rail watchdog has described the regulators findings as "concerning" and said that more needs to be done to alert rail passengers to their refund and compensation rights for disrupted services.

When trains are delayed or cancelled, it is important that passengers are made aware of their rights to a refund or compensation.

It is of concern that as many as 75% of rail passengers 'do not know very much' or 'nothing at all' about their rights.

This is a problem that needs addressing. The top issues raised by passengers contacting us regularly include train delays, refund conditions and levels of compensation.

– David Sidebottom, acting chief executive of rail traveller watchdog Passenger Focus

Read: 'Most train passengers unaware of refund rights'

National

'Most train passengers unaware of refund rights'

More than three-quarters of train passengers are unaware of their compensation and refund rights when trains are delayed or cancelled, according to a report by rail regulators.

More than three-quarters of train passengers are unaware of their compensation and refund rights, according to a report by rail regulators. Credit: PA

A survey and study groups revealed more than 75% of rail passengers "do not know very much" or "nothing at all" about what they are entitled to when services are disrupted.

Read: Rail fares: Where does the money go?

The Office of Rail Regulation report also showed that 74% of the passengers questioned said that train companies do "not very much" or "nothing at all" to proactively provide information about compensation when there are delays.

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