ITV News has been given an exclusive look at the final design of the new generation InterCity trains soon to take to the tracks in the capital.
The bullet-style trains will run on the East Coast and Great Western lines between London and Glasgow. The upgrade is costing nearly six billion pounds and it's hoped it will reduce overcrowding on the network.
Passenger satisfaction levels have dipped below 50% for the majority of train companies, according to a Which? For two companies - Greater Anglia and Southeastern - the satisfaction score was only 40%.
The overall scores were based on satisfaction with a company and the likelihood of customers recommending the company. On average, those surveyed had travelled by train 32 times in the previous 12 months.