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Rail companies ranked by level of passenger satisfaction

These were the overall satisfaction scores by company, and how London's rail services compare with the rest of the country:

  • Merseyrail: 70%
  • Chiltern: 69%
  • c2c: 67%
  • Virgin Trains: 64%
  • East Coast: 59%
  • London Overground: 58%
  • ScotRail: 56%
  • CrossCountry: 52%
  • East Midlands Trains: 50%
  • First TransPennine Express: 48%
  • Arriva Trains Wales: 48%
  • London Midland: 47%
  • Southern: 46%
  • Northern: 46%
  • First Great Western: 45%
  • South West Trains: 45%
  • First Capital Connect: 41%
  • Greater Anglia: 40%
  • Southeastern: 40%

Source: Which?

Rail satisfaction levels fall for most train companies

Passenger satisfaction levels have dipped below 50% for the majority of train companies, according to a Which? For two companies - Greater Anglia and Southeastern - the satisfaction score was only 40%.

Liverpool Street station Credit: Press Association

The overall scores were based on satisfaction with a company and the likelihood of customers recommending the company. On average, those surveyed had travelled by train 32 times in the previous 12 months.

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