Thames Water plans to raise bills by more than 10% above the cost of inflation over a five-year period.
Water is emerging as the new battle front in the struggle over the cost of living
Planned price hikes by Thames Water could be reversed after Ofwat attacked the company's performance and its demand for extra money.
Thames Water has apologised to customers in the E14 postcode area who are without water this morning.
The company said engineers were working to resolve the issues as soon as possible.
E14: Sorry to customers who are without water this morning. Our engineers are on site working to fix the issue as soon as possible.
I love living by the Thames,but usually u see a wall with a good metre drop to the water next to the boats. http://t.co/5YbHim6TK4
PLA Thames Barrier Navigation Control advises that the @envagencyse Thames Barrier will close at 1800 until 2200 approx. this evening.
Thames Water, the UK's biggest water company, does not expect to pay any more corporation tax for up to a decade, it said, as an above-inflation rise in bills saw its profits rise by nearly a fifth.
The firm says its infrastructure investments of £1 billion a year over the next seven to 10 years mean it will be able to defer £20 million a year in tax liabilities.
The firm, which is at loggerheads with regulator Ofwat over customer charges, has already built up a deferred tax bill of £855.6 million and its latest plans will see this rise to more than £1 billion.
There's evidence that Thames Water's attempts to add 490 million pounds to its customers' water bills has badly backfired. The industry regulator, Ofwat, has refused permission for the rise - and we've learned that the firm could now face a "clawback" of money it has already taken.
Our Consumer Editor Chris Choi explains.
Ofwat's decision to reject Thames Waters' bid to increase prices by 8% is final, but Thames Water could appeal to the Competition Commission.
The company said: "We will review the decision carefully before deciding on our next steps."
Water regulator Ofwat has rejected a bid by Thames Water for an additional price hike for 2014 to 2015 of 8%.
– Ofwat's chief regulation officer Sonia Brown
We said we would challenge Thames' application, in the interests of customers. We did just that and on the evidence provided we are not convinced that an extra bill increase is justified.
Water regulator Ofwat has turned down Thames Water's application for an additional price increase for 2014 to 2015.
Ofwat says it was for Thames Water to justify the proposed 8% increase was in customers’ interests.
Within the three month timescale for assessing the application, the water regulator found the evidence the company submitted did not justify its proposed £29 additional increase in customers' bills.
Ofwat’s decision means the maximum that Thames can add to customers’ bills for 2014-15 is still 1.4% above inflation, as set in the 2009 price review.